Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at help.whirlpong@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and issues
Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or if you received the wrong item so we can make it right.

Exceptions / non-returnable items
Custom or personalized items and gift cards cannot be returned. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to exchange an item is to return the item you have and place a new order once your return is accepted.

Cancellations
If your order has not yet been fulfilled, contact us as soon as possible and we’ll do our best to cancel it before shipment.

Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at help.whirlpong@gmail.com.